General Terms of Participation in Organized Travel

Pursuant to Presidential Decree 7/2018, pursuant to EU Directive 2015/2302
Please read carefully the following General Terms of Participation, which are an integral part of the contract of organized travel of DROMEAS TRAVEL, which agree with the P.D. 7/2018, before registering for one of our organized trips. Participation in any organized trip of our tourist office presupposes the careful study of the program of the specific trip and means the unconditional acceptance by the traveler / excursion of the General Terms of Participation, as they have been formulated by HATTA for its members. We note that the General Terms of Participation contain the general information, as well as the rights and obligations of the two parties in the organized trip, while regarding the specific and special information (destinations, prices, days and hours of departure and return, means of transport, accommodation, visits, etc.), which concern each organized trip separately, you should consult the program of each trip and the relevant price list

Our Company "DROMEAS TRAVIDIA EE" and distinctive title 'DROMEAS TRAVEL', based in Thessaloniki, Mesolongiou 2, with number MITE 0933E60000183101, hereinafter referred to as "Tourist Office" and is a travel organizer, either alone or in joint venture with other travel agencies or acts as an intermediary among others tourist offices as well as the means of transport, with the final purpose of selling or making available for sale these organized trips to the traveler / excursionist.

The information, the data contained in the General Terms of Participation have been checked by our office, for their validity and accuracy, are of a general nature and are valid as is unless something different or more specific is mentioned in the program of each trip. The programs are valid for the period indicated in the current price list and in an indivisible combination with it, in which any changes, corrections and travel information are reported, which bind all customers. The final configuration of the trip, the services and the price contained in the contract of the organized trip, is signed and accepted by both parties (tourist office and client).
Any special wishes, needs or requirements of the traveler / excursor, regarding the trip in which he participates, should be explicitly included in the contract, as long as they have been agreed and it is possible to fulfill them.
Travel program information and details may change due to frequent and extraordinary changes in conditions worldwide, especially in transport and international relations. In this case you will be notified immediately in the most appropriate way, and for this reason our office should have all your contact details, for the declaration of which you are solely responsible.

You can subscribe to one of our trips if you are over 18 years old or accompanied by an adult, as long as seats are available and with the current price and other charges. The registrations are made by visiting our office or the offices of our partners, by mail, fax, telephone or through our website, with the condition, in order to reserve places in the specific trip: a) the payment of the advance provided each time (30 %) or the entire amount, in cash or by transfer to the tourist office, and b) unconditional acceptance and compliance with these Terms.
For the valid registration, the specific trip must be indicated on the receipt of payment of the deposit, with the dates of departure and return and any other distinguishing details. The right to participate in the trip is secured with the payment of all its value and the relevant charges 10 full working days before departure. Any non-payment of the total value of the trip in the foreseen time entitles the tourist office to cancel the reservation and, if necessary, to demand cancellation, in accordance with the cancellation terms provided herein. The party, who represents his family or team, has the obligation to inform all his traveling companions about the details and the terms of the trip. The participants through a third party have the same obligations as the representative who registered them during the trip, and the tourist office makes available to them any relevant information, if requested.


Participation in an organized trip, hereinafter referred to as "Travel", presupposes the signing of a contract between our tourist office and the "client" traveler / excursionist, which also covers the family or the group he represents and covers financially, a copy of which he must receive. These General Terms of Participation constitute an integral part of this contract. The tourist services that will be provided, as well as the relevant costs, are mentioned in the Travel Plan. In case the physical presence of the customer is not possible (reservation by phone, email, etc.) he will receive the Contract by e-mail.

If the customer registration is done through a cooperating travel agency / seller, the contract is signed by the seller and the customer / traveler, it has full force against them regardless of the signature of the travel agency.     


The value of the trips (hereinafter "price") refers to the current price list, which analyzes the other mandatory charges (fees, airport taxes, fuel surcharges, gratuities, visas, etc.). Travel prices are calculated on the day the price list is issued, based on the cost of services of each trip, applicable fares, taxes and other security costs, the exchange rate of foreign currencies in relation to € / Euro, as well as any other cost factors (eg minimum number of participants).

The travel agency, after exhausting all the possibilities of forecasting, reserves the right to adjust the prices when the above cost factors change. The price of the trip may change up to 20 days before the start of travel services, due to unforeseen increases. The specific price increase will be communicated to the customer calculated in detail in a clear, understandable and distinct way. In case of a significant increase in the price for the above reasons, the customer can cancel his participation and be refunded the money he has paid or be offered another trip of equal or higher value. If the trip offered to him is of inferior value, the difference will be refunded. It is the customer's obligation to notify the travel agency in writing of any decision within a reasonable period of time, which in no case can exceed 2 days from the time the price increase is notified. In case the customer does not respond in writing within the above deadline, the travel agency is obliged to cancel his participation and return all the money he has paid without any other obligation, taking into account the relevant cancellation fees listed below. .

Also, the tourist office has the right, for a certain period of time or for a limited number of seats, to sell seats at more favorable prices, with special cancellation terms. Child charges (for ages 2-12 and only when two adults pay in the same room / cabin) vary from case to case. In charter (chartered means of transport) all passengers, as well as children, pay a regular ticket. If you choose to stay in a triple room, you should be aware that the third person in the triple room has little or no discount. The exact price variations, however, refer to the price list in force.

Usually the prices do not include residence taxes and city taxes. In Greece the accommodation tax per room / per night is: in 3 * Hotel 1.50 €, in 4 * Hotel 3.00 € and in 5 * Hotel 4.00 € and based on the relevant law is paid by the customer directly to the respective hotel.  


The travel agency has the obligation to coordinate and execute in the best possible way the trips it has to the customers / travelers. However, having exhausted all possibilities of provision and care, it is not responsible for wrong actions and omissions of third parties, to the provision of services, and their associates, as well as emergencies, such as cancellations, delays or changes of routes of various means of transport (airplanes, ships, buses, trains, etc.) and means of transport (aircraft or bus type), due to exclusion ("embargo") of areas due to terrorist acts, strikes and other causes of force majeure.

Due to the possibility of small or long delays, for technical or meteorological or other reasons, customers should not schedule visits or their participation in events etc. on the days of flights or, in general, their transfer from one destination to another. Any scheduled tour, in case of delay, is transferred to the following days, and if this is not possible, the cost is refunded. The terms on the back of the airline ticket bind the airline directly to the customer. The travel agency simply has a mediating role. The terms and conditions of air travel, which govern the responsibilities and obligations of airlines (whether operating regular services or charter flights), are set out in the Warsaw Convention of 1929. Indicatively, in the event of a delay departure of the flight, up to a period of 8 hours, the airline has no obligation to the customer. From 2 to 4 hours is obliged to offer you a soft drink. From 4 to 8 hours it is obliged to offer you a meal worth up to 10 euros. From 8 hours and over, it is obliged to offer accommodation in a hotel and transfer to and from the airport.

It is emphasized that the travel agency is not able to anticipate or control circumstances that are foreign to its sphere of influence and may lead to the cancellation of the trip or to damages due to non-performance or improper execution of the agreed travel services. Typical examples of such cases are: strikes, accidents, diseases, epidemics, organic disturbances due to local conditions, altitude, climate, due to meals not included in the itinerary or due to insufficient hygiene conditions due to external factors, injuries due to illness, terrorist acts, hijackings, earthquakes, weather conditions, fires, toxic infections and any other state of emergency or force majeure. In the above cases, the tourist office is not responsible for repairing any damage caused by them. However, it will make every effort to support and care for customers in any way, without this giving the office a responsibility or obligation to cover the relevant extraordinary expenses, which will have to be covered, as in cases of force majeure, by themselves. the customers. In the event that, after the departure of the customer for the trip, the travel agency is unable, for reasons due to force majeure, as described above, to provide a significant part of the services provided in the contract, it must make the appropriate arrangements that will allow the smooth continuation of the journey. If these arrangements are not possible, the tour desk is responsible for returning the customer to the place of departure or to any other point of return agreed upon.

Reasonable complaints, during the trip, must be reported immediately and on the spot to the escort (or in the absence of the tourist office), and to the provider of the specific service, in writing. The escort writes in the same form his remarks on the subject. If the identified problem could not be resolved on the spot, after returning from the trip the customer should submit in writing to our office any relevant complaint within 7 working days, along with any documents or other evidence you have for the justification. After 7 days, the tourist office has no obligation to respond to any request. If damages occur due to non-performance or improper performance of the contract through the fault of the travel agency or third party providers for which he is responsible, the compensation to the customer may in no case exceed 15% of the basic price per person of the trip before wearer.

There is a case, in order to be able - in terms of cost - to make an organized trip, a minimum number of participants is required, for which the client will be informed by the contract. In general, a minimum of 25 (twenty-five) participants (excluding children under 12 years old) is required to make an organized trip. If this number is not filled in, the travel agency reserves the right to cancel the trip, and must inform in writing, and within the deadlines provided in the description of the organized trip, the consumers who had registered for it, and to return the money they had paid up to the time of cancellation for their participation in this program.

Facilities listed on the package tours or optional are either not offered at all by the tour desk or are available at an additional cost in addition to the listed prices, as long as it is finally possible to implement them. However, these optional benefits (field trips, evening events, museum entrances, etc.) are not mandatory for either party (tourist office / client), and are only available if a minimum number of participants is completed and the total amount is prepaid. The tour desk is not responsible for any optional benefits not provided by it.

The programs can be carried out and vice versa without any omission. In many cases, however, due to unforeseen situations or unbalanced factors, it becomes necessary to change and differentiate the program. A possible change in the departure times of the means of transport from morning to noon or afternoon and vice versa or the time of boarding a road trip bus, is not considered a change of schedule. A change or modification of the program can occur either before the departure of the excursion or during it. Prior to departure, the tour desk has the right to modify the itinerary in relation to the one listed in the printed directory or on the website. In these cases the client has the following options: a) To accept the change, b) To cancel his participation and to be refunded the money he has paid, if the change is substantial and makes the trip as it turns out uninteresting for ' (eg cancellation of one of most destinations). This right is not granted if a change of program is not essential (eg change in the day of the scheduled tour or its cancellation, change of hotel to another of the same category, etc.) c) To participate in another excursion of the tourist office with the same selling price or on a cheaper excursion with a simultaneous return of the price difference or on a more expensive excursion by paying in addition the price difference. This possibility is provided under the conditions under which case b is provided. If the customer pays for his trip and having received the information sheet issued and delivered by the tourist office before departure, it is presumed that he accepts the unconditional acceptance of any changes in relation to the original program.


Because other people are usually involved in the organized journey, participating in it presupposes a corresponding social behavior and understanding towards the fellow travelers and the agents of its realization. For this reason, it is necessary for the clients to fully comply with the travel plan and the instructions of the escorts or guides and to arrive at the gathering places in time for the various benefits of the program. The delay and inconsistency of the customer results in the loss of the flight, excursion, transportation or other service, without the right to a refund for the service lost. In this case, the customer will have to reconnect with the team at his own risk and expense. The travel agency will make every effort to assist him in this. Customers are also responsible for the actions of the accompanying children and must constantly monitor them throughout the trip for their safety and behavior.

At airports and ports the customer must be at least two (2) hours before departure. If no travel attendant is provided, the customer must confirm the next flights with the airline on the spot and make sure from which airport and terminal the flight departs and at what time. Customers from other areas must arrive much earlier - preferably the day before - at the place of departure of the trip, in order not to be affected by any delay or strike of local means of transport. Any loss of the means of transport of the organized trip from such a delay implies the loss of the whole trip, in case it is not possible to reconnect with the rest of the group, without the right of refund. Otherwise, the costs for his reconnection with the rest of the group are borne by the customer, and the travel agency will make every effort to assist organizationally in this.

In case the client interrupts his trip by his own decision and leaves the group, even due to force majeure, he is not entitled to any further service or compensation and the responsibility and costs of any travel outside the group are borne by him. In the same way, the travel agency is not responsible for services of organized travel which were not provided to the customer by his own negligence or responsibility, or due to his illness.

Before leaving the hotel or accommodation, the customer should arrange in time for the payment of any personal bills (from phone calls, drinks, etc.). Some hotels require a deposit in EURO (refundable) or a credit card number.

In case the client is prevented from participating in the organized trip in which he has reserved, he can assign his reservation to another person, who meets the conditions for participation in the specific trip, no later than 7 working days before departure, while especially for Shipping The deadline is 10 working days before departure. In case of any outstanding balance of the amount or possible additional expenses from the assignment (eg from the fact that the new customer is a person of the opposite sex), the assignor and the transferee are jointly and severally liable to the tourist office for their payment. Especially in the case of regular air carriers, it should be noted that it is not possible to change the passenger's name, but only to cancel the existing booking (if possible) and to book a new seat. The tourist office will make every effort to find a new place, but will not bear any responsibility in case this is not possible. The resulting mandatory cancellation of the reservation will be made in accordance with the terms of cancellation provided herein or by the service providers.

If the trip is interrupted due to quarantine or any hospitalization of the participant or for any further precautionary reason of public health either of the country of destination or of any intermediate country, the tourist office bears absolutely no responsibility to the traveler for not providing part or all of the agreed services, without obligation for any kind of compensation or replacement of a service not provided at a later time.   


All information regarding the categorization or classification of the hotels and accommodations mentioned in our organized or sold travel plans is in accordance with the current legislation of each state for the tourist classification of hotels and accommodations, which may differ from country to country. You should be aware that there is no single international ranking of hotels that is universally accepted. In general, the use of stars is accepted (2 * = Tourist category, 3 * = B 'category, 4 * = A' category, 5 * = LUX category), but it does not have the same characteristics in every country. It is possible for hotels of the same category to show differences in quality features. It is the duty of the tourist office to ensure that each hotel is, based on its operating license, the category listed in the program, without guaranteeing any quality feature. All the hotels we work with have the legal license in force required by the authorities of the state in which it is located. The travel agency has the possibility without changing the claim in the person of the client to change the hotel in which he will stay, in relation to the initial choice, if the need arises, but obliged to secure a hotel of the same category.      

Most hotel rooms have two beds or a semi-double. The triple rooms are, in essence, double rooms with an extra bed. They are usually not very comfortable and the extra bed may be smaller than normal or sofa or folding. To serve customers, some hotels also place a fourth bed, but it goes without saying that space will be quite limited.

Rooms are delivered by the hotel usually between 14:00 and 16:00 and are available to tenants until 10:00 to 12:00 on the day of departure. In case the customer wishes to enter the room earlier or leave later, the tour desk will try to cater and, if rooms are available, will have to pay the relevant fee. On individual trips, in case of late arrival at the hotel, after the day or time of the planned arrival of the customer, and as long as he has not informed the hotel and the tour desk, the hotel has the right to cancel the reservation and provide the room for the entire period of booking, if requested. In case of excessive bookings on the part of the hotel, the tour desk will make every effort to resolve the matter, in accordance with applicable in the host country without any further responsibility or obligation.

We recommend that you do not leave exposed and constantly monitor all your personal belongings in any place (hotel, ship, plane, etc.). Especially in hotels, it is international practice not to take responsibility for money or valuables left in the room.

On ships, in general, the cabins are smaller than the hotel rooms and, apart from the levels where they are located (decks), are divided into external (with window or porthole) and internal (without external contact). It can also be of the "bunk" type, with beds up and down. The categorization of cabins (lux, superior, etc.) is at the discretion of the shipping companies.


In general, all trips abroad require a new type of passport that is valid. The countries of the Schengen area also accept the new IDs where the details of the holder are written in Latin characters. The customer has the sole responsibility for securing and storing the necessary travel documents (passports, visas, certificates, etc.) required to participate in an excursion.

Some countries require that customers' passports expire at least 3–12 months after their arrival time. The specific information for each trip, if such a case occurs, is provided only by the competent authorities and is the sole responsibility of the traveler. The tourist office provides assistance in the relevant process but in no case is it responsible for any non-issuance or non-approval of these by the competent authorities, to which the customer must address.

Especially the client / traveler, who holds a foreign passport and / or a valid residence and work permit, must inform the tourist office in writing in time. He / she should also contact the consular authorities of his / her country, as well as the countries he / she will visit, in order to check if he / she needs a visa or any other documents for the countries he / she will pass through or travel to, as well as for his re-entry in Greece or in the country from where he started. Failure to ensure the timely issuance or endorsement of the client's travel documents does not justify the cancellation of the trip without charge of cancellation fees.

The travel agency provides all the information you need for any vaccinations or other medical precautions in the tropics or other epidemics. However, due to the medical personal data of each client, he has the responsibility to contact the competent health authorities.

Attention: a) Many trips involve extraordinary or different conditions for the client's body, especially trips to areas with extreme temperature conditions (cold, heat) or to tropical or more pathogenic areas, such as Africa, Asia, South America, etc. Customers, especially the elderly, people with health problems (stress, cardiovascular disease, allergies) or mobility and pregnant women, should consult their doctor and inform the travel agency, as well as provide a medical certificate, which is also required from carriers and other service providers, that they can travel safely. Otherwise, they will have to take the responsibility themselves, with a responsible statement. b) Also, many of the activities of any kind, included in our travels (eg outdoor activities) may require good health and fitness on the part of customers to perform them. In these cases, customers must provide a medical certificate or a responsible statement that they are able to engage safely in the activity.

The parent who accompanies a minor child alone abroad, must bring with him / her a validated authorization in English, from the other parent, who is not traveling. A similar procedure is followed in case the minor is not accompanied by any parent / guardian, in which case a validated authorization from both parents is required. In any case, the tourist office does not bear any responsibility if the local authorities do not accept their entry into their country or the air carrier does not allow them to enter the flight.


The tourist office, acting in accordance with the law, has concluded an insurance policy of Civil Professional Liability in accordance with the P.D. 7/2018 for each of its programs, which covers the cases of any liability to its customers, arising from the non-execution or improper execution of the organized trip, as well as the refund and repatriation of customers in case of insolvency or bankruptcy.

The number of the insurance policy is indicated in the package travel contract signed between the travel agency and the customer. The contract has been concluded with the insurance company NR ASFALISTIKI - NEOS POSEIDON SA through ANAX ASFALISTIKES AGENCIES SA

Because group insurance coverage is specific and limited, for cases of loss of life, illness, accident and loss or destruction of luggage and other values that are not covered, there is the option of optional insurance in the desired amounts, which our office unreservedly offers.

Also, in case of illness during a trip within the European Union, we recommend that you contact your Insurance Institution for the issuance of the "European Health Insurance Card", which however is optional.


The tour desk has the right to cancel an excursion before departure, mainly due to events that constitute force majeure and for security reasons. In this case, the amount of money paid is returned to the customer, without any further claim for compensation on his part. If during the trip there are reasons that require its immediate cessation (war conflict, emergencies, etc.) the responsibility of the travel agency is limited to the repatriation of the customer by the most appropriate means, without any other responsibility for refunds or compensation .

Also an excursion can be canceled due to non-completion of the required minimum number of entries. In this case the travel agency is not responsible for any compensation, except for the refund of the money already paid, provided that it will inform the customer 5 days before the scheduled departure date. If the customer has declared participation through a cooperating travel agency / seller, the above information will be given to the seller who is solely responsible for immediately informing the customer.      

Cancellations of participation by the customer are made only in writing to the travel agency and are valid from the date of receipt. Regardless of the date of booking and if it is not possible to assign it to another person, they are subject to the following cancellations, depending on the time at which the cancellation is made:

Up to 21 days before departure: 50 € per person for organizational and communication expenses

From 20 to 14 days before departure: 40% of the value of the trip is withheld per person

From 13 to 7 days before departure: 60% of the value of the trip is withheld per person

Less than 7 days before departure: 100% of the value of the trip is withheld per person

Charges are made regardless of the time of registration or whether the respective amounts have already been paid by customers or not.

In case one of the two people who are going to stay in a double room cancels his participation, and as long as the cancellation fees are not equal to 100% of the total value of the trip, except for the cancellation fees, the traveler will also pay the difference of his room, as he will necessarily stay in a single room.

For special departures, holiday periods, exhibition periods, sporting or artistic events, conferences, cruises or specially chartered flights or specially chartered ships, the above mentioned time periods may be longer and withholding rates higher and higher. program of the specific trip.

Cruises have different cancellation terms, according to the terms of each company's contracts that apply to each cruise trip. 

For individual / individual travel different cancellation terms apply according to the terms of each airline fare, as well as the cancellation policy of each hotel.

In cases of non-refundable fares the cancellations reach even 100%, as determined by the airline or ferry and mentioned in the program of the excursion or the offer. In the case of Low Cost Airlines, bookings are non-refundable in full.     


The luggage is delivered to the carrier and received under the responsibility of their owners, regardless of whether or not there is an escort of representatives of the tourist office. In the event of damage or loss, the International Air Transport Association (IATA) Regulations on Airplanes and the corresponding Conditions for each means of transport and hotels apply, and liability in this case is limited in accordance with those Conditions. The tour desk is not responsible for the contents of the luggage. In air travel, the weight of luggage is usually not allowed to exceed 15-20 kg, in economy class, depending on the airline. In case of additional costs, due to heavier luggage than allowed, these are borne by the customer and paid on the spot, if it is possible to load on the aircraft. It is also noted that the airlines allow in the passenger cabin only one small hand luggage (approximately 50x40x25) and the transport of liquids in packages weighing up to 100 grams (which do not exceed one liter in total), in a transparent case of 20 × 20 cm . In the case of Low Cost airlines, luggage or hand luggage is not included in the cabin, which can be added at the appropriate cost, unless otherwise stated in the tour program or offer.


The travel agency and the customer undertake to resolve in good faith any dispute that may arise during the execution of the package tour. If the amicable settlement of the dispute is not possible, the Courts of Thessaloniki are competent.



By signing the General Terms of Participation, the undersigned declares that I agree, consent and provide my express consent for the collection and retention on file, as well as processing of my personal data as stated in the contract. I am aware of my right of access to the data, the right to object to their processing, as well as the right to withdraw my consent at any time in accordance with the General Data Protection Regulation EU 2016/679 and the applicable national legislation. The Personal Data referred to in the contract may only be transmitted, if necessary, for lawful purposes to the competent authorities.     

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